Patron: Do you have the Maine Gazetteer?
Me: Yes, we do. It's in our reference room.
Patron: Yeah. I wanna look at it.
[Pause for a bit, while I think about all of the other, more polite ways that she could have phrased her "request".]
Me: Um, I'll go and get that for you.
[I get it and bring it back.]
Patron: That's not the right one.